Frequently Asked Questions (FAQs)
Online Store
Where can I buy Nippon Paint products online now?
You can find our products through authorised online retail partners such as:
You may also use our Store Locator to find a physical retailer near you.
What happens to existing orders placed before the closure?
If you placed an order before 12 June 2025, our team will continue to process and fulfil it. For assistance, please contact our hotline at 6265 5355 or email customer@nipponpaint.com.sg.
What if I have an issue with a product I bought on this website previously?
Please contact customer support with your order number and product details by emailing customer@nipponpaint.com.sg.
Alternatively, you may fill in our Contact Us form or chat with us via our website chatbot.
We will get back to you as soon as possible.
Can I still get support for my past orders made through the website?
Yes. You may reach out via our Contact Us form or chat with us via our chatbot. Alternatively, you may drop us an email at customer@nipponpaint.com.sg for further support. We will get back to you as soon as possible.
Will the product prices be the same on Shopee, Lazada, or retail stores?
Prices may vary depending on the platform, seller, and promotions. We recommend checking the respective store pages for the latest pricing.
I have a discount code from your online store. Can I still use it?
Discount codes issued specifically for our website are no longer valid. For current promotions, please check our online retail platforms and social media channels.
How can I check product availability before visiting a store?
We recommend calling the retailer listed in our Store Locator to confirm product availability before heading down.
Why am I no longer able to place orders through the website?
As of 12 June 2025, our e-commerce service has been discontinued. You will no longer be able to place new orders on the Nippon Paint Singapore website.
Painting Issue
Why is my paint peeling off? Is there a solution to this?
If your walls have excess moisture issue, the paint will not be able to adhere to the walls.
You’ll have to check the moisture content of your walls. If it is too high, we will recommend that you resolve the issue before painting. If the moisture content of the walls is within range, you will have to remove all the peeling paints before applying sealer, followed by top coat.
Can I add thinner to water-based paint?
Our paints do not require any dilution – in order to maintain the optimal performance. Interior wall paints are water-based. We have oil-based wood paint and sealer. The water-based paint, if added with thinner, will spoil the paint. If you add water to water-based paints, the paints cannot keep for long.
What should I use to clean the walls painted with EasyWash?
Unless the walls are badly stained, water should suffice in cleaning. You may add a little detergent into the water if you want to. We do not advise you to scrub the walls hard as it may affect the paint film adhesion to the walls.
I recently painted my door without using a primer. Now the paint is peeling off, what should I do?
You will have to scrap all the old paint away, clean the surface before applying 1 coat of Aqua Primer Sealer Undercoat.
Thereafter, apply Aqua Bodelac (2 coats) of the colour of your choice.
The painting system recommended here is water-based.
Why does mould grow on my painted walls?
Mould spores can come into your house from the outside through open doorways, open windows or heating and cooling systems with outdoor intakes. Spores can also attach themselves to your clothing or your pets and be brought inside your house. Once inside, mould thrives and grows in moisture rich places, making the bathroom a common place to find mould. Not only does mould look unappealing but inhaling mould spores can cause respiratory problems, especially for people with asthma.
If you have mould at home, you may consider Nippon Anti-Fungus Solution. Apply the product and allow to stand overnight, while allowing the surface to dry thoroughly.
Repaint with a fungi-resistant paint, such as Nippon Paint Odour-less All-in-1 (Walls) or Nippon Paint Odour-less Anti-Mould Ceiling White (Ceilings), which provides resistance to fungus.
What should I do to hairline cracks on my walls? Is repainting of the entire wall necessary?
Hairline cracks are something that not many walls or ceilings can usually escape. To fix hairline cracks, you can either hire a professional who can do it for your very easily or you may choose to do it yourself.
With some filling materials (used to fill the cracks) such as putty, a simple tool (like an old knife) and a scraping tool, “fill” the crack with a “filling solution” and ensure that the filling material adequately transverses in to the insides of the crack. Flatten the surface and allow the crack to dry out for a day or so. Seal the crack using resin materials or drywall tapes. Once sealed, you can cover it up with some fresh paint to match your wall. You may consider using Nippon Paint 3-in-1 Medifresh as it is known for its ability to cover hairline cracks.
Is uneven application normal for water-based sealer?
There are many possibilities as to why the application of the sealer is uneven. If your current wall is dark coloured, one coat of white sealer will not be sufficient to cover. You can request for a grey sealer from the dealer shop for better coverage over dark coloured wall. 1 coat of water-based sealer, with any further dilution, is sufficient.
Product
What is the difference between Nippon Paint Bodelac 9000 and Nippon Paint Aqua Bodelac?
Both Bodelac 9000 and Aqua Bodelac can be applied on wood and metal.
Bodelac 9000 is an oil-based enamel paint which typically has a longer overcoating time (18 hours) and has a stronger paint odour compared to Aqua Bodelac, a water-based enamel paint.
Aqua Bodelac has a 2-hours overcoating time, which means you can complete your painting faster.
How long can a can of paint last?
There are many factors that affect the shelf life of a can of paint. An unused can of paint has a shelf life of 18 months from the date of manufacture. For a used can of paint, it depends on the condition it is used and kept.
What is the difference between Nippon Paint Timberlac and Aqua Bodelac?
Timberlac is a tinted varnish that will retain the wood texture whereas Aqua Bodelac is a solid colour paint.
Can I use decals on walls painted with Nippon Paint EasyWash?
Yes, wall stickers can be used on walls painted with EasyWash.
If you intend to paste wall stickers after painting with Easy Wash, we will strongly recommend that the walls are clean, free from contaminants (dust, powder etc) before you apply 1 coat of 5101 Odour-less Wall Sealer, followed by 2 coats of Easy Wash.
Please note that the paint must be fully cured for at least 28 days before you paste any stickers.
There are many types of Nippon Paint – how do I select the right paint? What are the differences?
We currently have many types of interior paint in our range – the type of paint depends on your needs.
The specific characteristics & functionalities of each paint differentiates it from the others.
We have a Colour Creations machine in almost every dealer shop. This machine allows you to select the colour you like, followed by the product you want the colour to be tinted to. E.g. You like a colour presented on our Odourless range but want to have it in EasyWash Supreme – that is possible using this machine. For the colours available, you may check them out by viewing our colour chart here.
Does Nippon Paint Momento Paint contain gelatin?
Gelatine, in this case, is not made of animal. it is a chemical raw material name. Hence, have no worries about using our Nippon Paint Momento.
Where can I buy the cheapest paint from your authorised dealer shops?
Please refer to our Service Centre for your purchase:
Nippon Paint Service Centre
705 Sims Drive, #01-11, Shun Li Industrial Complex
Singapore 387384
Tel: 62991318
You may also visit any of our dealers by locating them through our store locator
How many coats of top coat am I supposed to paint?
Depending on the type of area you are painting, we will usually recommend 1 coat of sealer, followed by 2 coats of top coat for interior walls.
Find out more about how to paint a room with our interior paint guide.
Do you sell Chalkboard Paint?
No, we do not offer chalkboard paint at the moment.
Can I mix 2 different colours of paint to get my desire colour?
It is not advisable to mix paints, especially from different types of product.
Does Nippon Paint sell Fire-resistant paint?
No, we do not offer fire-resistant paint at the moment.
If I want to dilute the wall sealer, should I use thinner or turpentine or just add water?
No dilution is necessary for best performance.
Is there any paint for leather in spray can form that can paint over furniture, such as sofa?
We regret to inform that currently we have only 1 type of spray paint which is the Nippon Pylox spray paint that is only suitable for wood and metal surfaces.
When applied over leather or clothed materials, there will be a possibility of cracking and flaking of the paint film off the surface, thus it is not recommended.
How much paint do I need for a 4-room HDB flat? I intend to purchase paints myself and get painters to paint for me.
Base on 2 coats of finishing coats, each bedroom will require 1 can of 5 litres paint, living and dining room will need about 2 cans of 5 litres, and another 3 cans of 5 litres for all the ceilings. With such calculations, you will need a total of 8 cans of 5 litres for all the walls and ceiling.
Kindly note that the estimated quantity may vary when there are built in cabinets, or full length windows etc. The porosity of the walls or ceiling may also affect the quantity of paint use.
Find out more about how to paint a room with our interior paint guide . You may also use our Paint Calculator .
Does all your paints contain lead?
No. Most of our paints do not contain lead, especially those paints we catered for retail market. It is under Singapore Law stated that all paints should not contain lead especially for retail market.
Can I refund the unused/ unopened paint to your company because I accidentally bought extra.
We do not own the authorised dealer shops and hence, we are not able to act on their behalf to take back the paints.
Please advise where I can buy sample pot paints to choose the correct colour before painting my entire house. I have called 3 hardware stores in the area and they don’t seem to sell paint let alone sample pots
We currently do not manufacture sample pot size paints.
The minimum packing size is 1 litre for the interior paint products shown in the Colour My World colour book.
Do you make paint to cover ceramic tiles? Instead of re-tiling our kitchen walls we’ll like to paint over the ceramic tiles.
Our products are mainly meant for masonry, metal and wood surfaces. We do not have any for ceramic surfaces.
Professional Painting Services
Do you provide painting services for Nippon Paint Interior Textures?
Yes, we offer professional painting service that includes Interior Textures Paint painting. For more information, please refer to our Interior Texture website