Frequently Asked Questions (FAQs)
How do I register an account ?
I cannot find an item on the website, what should I do ?
Or email us at email@example.com
What is the order process like ?
What are the payment modes available?
- Mastercard, Visa or American Express via our Payment Processor: Stripe.
Is the payment process secure ?
No financial information can be accessed by Nippon Paint throughout the entire payment process.
Stripe meets and exceeds the most stringent industry standards for security and is certified at PCI Service Provider Level 1, which is the highest grade of payment processing security. All transactions are SSL (Secure Socket Layer) protected, using HTTPS and HSTS for secure connections and they further encrypt all information transmitted during the processing of all payments and are safely stored in Stripe's state of the art data-center. Trusted and used by thousands of businesses worldwide, it holds the benchmark for payment processing security.
Visit https://stripe.com/docs/security/stripe to find out more.
GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. They apply the most stringent standards when storing, transmitting, and processing your data.
Visit https://www.grab.com/sg/pay/security/ to find out more.
How do I check my order status ?
How long will my delivery take ?
If there's a surge of demand, your order may take 1-2 additional working days to fulfil. If so, we will drop you a call to update.
Is the delivery area limited to only specific regions ?
NO-delivery areas are due to restriction and limitations placed by institutions, and examples of such areas are:
- Jurong Island
- Military Camps
- Off-shore islands (i.e. Ubin)
- Airbases & Shipyards
For more info on NO-delivery zones, please check with our delivery team at 6299 1318, or email us at firstname.lastname@example.org
Can I request for a delivery date/time?
Am I able to cancel my order ?
Our products/colours are custom-made according to your order and hence, we are unable to cancel once the colours/product are made. In the past, we have limited number of colours offered for each type of paint so the paint colours are produced in factory and directly sold to customers like yourself. However, now we offer over 3000+ per product and we don't have the luxury of space to store all the products in various sizes and colours. So for every product that our customer orders in a specific colour, we will need to use our Colour Creation tinting machine to dispense colorant accordingly before mixing them well to send out.
Once product/colour has been produced, there will be no cancellation allowed.
What if the item run out of stock when I have ordered ?
How do I apply a promo code to my order ?
Where do I find promo codes ?
Am I able to exchange or refund my product after purchase?
Our products/colours are custom-made according to your order and hence, we are unable to cancel once the colours/product are made. In the past, we have limited number of colours offered for each type of paint so the paint colours are produced in factory and directly sold to customers like yourself. However, now we offer over 3000+ per product and we don't have the luxury of space to store all the products in various sizes and colours. So for every product that our customer orders in a specific colour, we will need to use our Colour Creation tinting machine to dispense colourant accordingly before mixing them well to send out.
Once product/colour has been produced, there will be no exchange or refund allowed.
Why is my paint peeling off? Is there a solution to this?
Can I add thinner to water-based paint?
What should I use to clean the walls painted with EasyWash?
I recently painted my door without using a primer. Now the paint is peeling off, what should I do?
Why does mould grow on my painted walls?
If you have mould at home, you may consider Nippon Anti-Fungus Solution. Apply the product and allow to stand overnight, while allowing the surface to dry thoroughly.
Repaint with a fungi-resistant paint, such as Nippon Paint Odour-less All-in-1 (Walls) or Nippon Paint Odour-less Anti-Mould Ceiling White (Ceilings), which provides resistance to fungus.
What should I do to hairline cracks on my walls? Is repainting of the entire wall necessary?
With some filling materials (used to fill the cracks) such as putty, a simple tool (like an old knife) and a scraping tool, "fill" the crack with a “filling solution” and ensure that the filling material adequately transverses in to the insides of the crack. Flatten the surface and allow the crack to dry out for a day or so. Seal the crack using resin materials or drywall tapes. Once sealed, you can cover it up with some fresh paint to match your wall. You may consider using Nippon Paint 3-in-1 Medifresh as it is known for its ability to cover hairline cracks.
Is uneven application normal for water-based sealer?
How much does your paint cost ?
What is the difference between Nippon Paint Odourless Medifresh and Nippon Paint EasyWash?
Easy Wash is our low odour premium interior paint with washability property in low sheen finish. It does not come with anti-bacterial property.
Odour-less Medifresh is our premium interior paint that is both odour-less and with anti-bacterial property against common bacteria such as E. Coli. Bacteria is everywhere, even in air. Once it settles on a surface e.g. walls, tables etc; without intervention, it will populate and spread. If one touches such contaminated surface, the bacteria will get attached to one's hands and be transferred to multiple places. How much bacteria Odour-less Medifresh can remove depends on how much bacteria falls onto the walls.
Both products are certified by Singapore Green Building Council as green product; that means it does not contain harmful ingredients that will harm one, upon touching the painted walls or wet paint.
What is the difference between Nippon Paint Bodelac 9000 and Nippon Paint Aqua Bodelac?
Bodelac 9000 is an oil-based enamel paint which typically has a longer overcoating time (18 hours) and has a stronger paint odour compared to Aqua Bodelac, a water-based enamel paint.
Aqua Bodelac has a 2-hours overcoating time, which means you can complete your painting faster.
How long can a can of paint last?
What is the difference between Nippon Paint Timberlac and Aqua Bodelac?
Can I use decals on walls painted with Nippon Paint EasyWash with Teflon?
If you intend to paste wall stickers after painting with Easy Wash, we will strongly recommend that the walls are clean, free from contaminants (dust, powder etc) before you apply 1 coat of 5101 Odour-less Wall Sealer, followed by 2 coats of Easy Wash.
Please note that the paint must be fully cured for at least 28 days before you paste any stickers.
There are many types of Nippon Paint - how do I select the right paint? What are the differences?
The specific characteristics & functionalities of each paint differentiates it from the others. For example, the Nippon Paint Odour-less EasyWash provides stain resistance & easy stain removal and is completely odourless, which is ideal for people sensitive or allergic to paint odour. The paint also has a soft sheen finish. On the other hand, Vinilex 5000 has low odour and has a matte finish. The finish itself affects the colour outcome.
We have a Colour Creations machine in almost every dealer shop. This machine allows you to select the colour you like, followed by the product you want the colour to be tinted to. E.g. You like a colour presented on our Odourless range but wants to have it in EasyWash - that is possible using this machine. For the colours available, you may check them out by viewing our colour chart here.
Does Nippon Paint Momento Paint contain gelatin?
Does Nippon Paint SolarReflect exterior paint comes in white color?
Where can I buy the cheapest paint from your authorised dealer shops?
Nippon Paint Service Centre
20 Shaw Road #01-04
Ching Shine Building
You may also visit any of our dealers by locating them through our store locator
How many coats of top coat am I supposed to paint?
Find out more about how to paint a room with our interior paint guide.
Do you sell Chalkboard Paint?
Can I mix 2 different colours of paint to get my desire colour?
Does Nippon Paint sell Fire-resistant paint?
If I want to dilute the wall sealer, should I use thinner or turpentine or just add water?
Is there any paint for leather in spray can form that can paint over furniture, such as sofa?
When applied over leather or clothed materials, there will be a possibility of cracking and flaking of the paint film off the surface, thus it is not recommended.
How much paint do I need for a 4-room HDB flat? I intend to purchase paints myself and get painters to paint for me.
Kindly note that the estimated quantity may vary when there are built in cabinets, or full length windows etc. The porosity of the walls or ceiling may also affect the quantity of paint use.
Find out more about how to paint a room with our interior paint guide.
Does all your paints contain lead?
Can I refund the unused/ unopened paint to your company because I accidentally bought extra.
Please advise where I can buy sample pot paints to choose the correct colour before painting my entire house. I have called 3 hardware stores in the area and they don't seem to sell paint let alone sample pots
What is the difference between Nippon Paint EasyWash Teflon & Nippon Paint Odour-less?
Kindly recommend a spray paint colour from Nippon Paint Pylox Spray Paint series that is similar to Nissan Cabstar (Diamond Silver KY0)
Do you make paint to cover ceramic tiles? Instead of re-tiling our kitchen walls we'll like to paint over the ceramic tiles.
Professional Painting Services
Do you provide painting services for Nippon Paint Momento?